How to remove your Clicktale account

It’s impossible to delete account at ClickTale.

ClickTale’s TOS state: ‘You can cancel your Account and Subscription at any time by removing the CTCC from your web pages, removing all Projects from your Account and then contacting ClickTale for account cancellation.’

See section 14.

This is, however, not true, the support’s response was: ‘Unfortunately, there is no way to completely terminate an account’. At least they can stop sending you the e-mails about not using your account (“you haven’t logged into your ClickTale account for a while”).

Thanks to Jan for pointing this out.



Helpful Trick: Obfuscate your profile info.

Because most accounts and profiles at Clicktale cannot be removed, we suggest you login and change your account and profile information altogether.

Make sure you are logged in to your account on the site and click on the profile or options settings. Locate the fields with your personal info (email, name, address) and fill in generic, random information instead. If you can only select from several fields, change anything personally identifying. If possible, use a homepage/URL field or long text field (such as Description) and put this line in it: This may encourage webmasters and admins to create an easier removal outlet.

Helpful Trick: Removing online data

Publicly visible text/images often aren’t properly removed even when you succeed in removing an account. Try editing or removing them manually before removing the account itself. If you’re unsure what happens to your tracks: this can be found mostly in the Terms of Service/Privacy Policy; otherwise you can always contact Clicktale and ask personally. By the way, removal requests don’t necessarily mean your data will actually be removed (e.g. due to legal obligations).


Helpful Trick: Remove third-party logins

If you signed up for Clicktale using a third-party login such as Facebook or Twitter, you probably want to revoke all access from Clicktale. Click here to find out how.

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