How to remove your TurboTax account
On their site, after searching a bit, you can read it’s impossible to delete an account. (Source: https://turbotax.intuit.com/support/iq/Multiple-Accounts/Problems-associated-with-multiple-TurboTax-accounts/GEN21940.html )
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So, with all these possibly filled in personal (and financial) data, that doesn’t sound too good. Advice: delete and obfuscate as much as possible from your account page (log in here: https://qtwu1.qprd.turbotaxonline.intuit.com/turbotax/ttonline.htm and at least delete forms, if necessary; on your right you can change personal data). If you’re still no happy customer, let them know and request removal anyway: https://turbotax.intuit.com/support/contact/index.jsp
Helpful Trick: Obfuscate your profile info.
Because most accounts and profiles at TurboTax cannot be removed, we suggest you login and change your account and profile information altogether.
Make sure you are logged in to your account on the site and click on the profile or options settings. Locate the fields with your personal info (email, name, address) and fill in generic, random information instead. If you can only select from several fields, change anything personally identifying. If possible, use a homepage/URL field or long text field (such as Description) and put this line in it: https://remove.org/removal-requested. This may encourage webmasters and admins to create an easier removal outlet.
Helpful Trick: Removing online data
Publicly visible text/images often aren’t properly removed even when you succeed in removing an account. Try editing or removing them manually before removing the account itself. If you’re unsure what happens to your tracks: this can be found mostly in the Terms of Service/Privacy Policy; otherwise you can always contact TurboTax and ask personally. By the way, removal requests don’t necessarily mean your data will actually be removed (e.g. due to legal obligations).
Helpful Trick: Remove third-party logins
If you signed up for TurboTax using a third-party login such as Facebook or Twitter, you probably want to revoke all access from TurboTax. Click here to find out how.
This is a horrible company, just horrible. You CAN remove your account but doing it is a nightmare. Here’s the email I sent them. Details are abbreviated, but should be self-explanatory.
Dear Turbo Tax,
First of all, you misspelled my name –and it’s on my email and I spelled it out for your agent.
This has been a nightmare experience. Verify my identity? What identity? I deleted ALL my personal information and all you had was a userid and email. I’m warning you, if there is any compromise of the personal information I had to provide to delete this account there will be legal ramifications.
Over an hour on the phone with two different agents, one of whom hung up on me, being required to answer a long list of personal questions, including my social security number, followed by an email asking for even more personal information, followed by a message stating it may be days before this is done and I still haven’t been able to get rid of this unwanted account.
Mind you, I have never, ever filed a tax return with Turbo Tax and, after this, I guarantee you I never will. Nor will I ever sign up for or register with any other service provided by this parent company. This is just outrageous! I will make sure my story goes far and wide to discourage anyone else from using Turbo Tax now or in the future.
Oh –and to add insult to injury, your software came up with the exact same figures as one of your competitors. I filed with them. Their cost was $29.99. You wanted to charge $104. Add price gouging on top of information extortion. What a horrible company.
SIncerely furious,