How to remove your H&M account

You cannot remove your H&M account online sadly, hard to believe but true.

You can contact them directly here: https://www.hm.com/us/en/contact

Or Telephone 1-855-466-7467 or by e-mail at customerservice.us@hm.com.

H&M Says:

We will only keep your data for as long as necessary to carry out our services to you or as long as we are required by law. After this your personal data will be deleted. We cannot remove your data when there is a legal storage requirement, such as book keeping rules or when there is a legal ground to keep the data, such as an on-going contractual relationship.

Non-personal data is used as described above and in other ways as permitted by applicable laws, including combining non-personal data with personal data.

What are your rights?

You have the right to request information about the personal data we hold on you. If your data is incorrect, incomplete or irrelevant you can ask to have the information corrected or removed. Annually, you also have the right to request written documentation, free of charge, on the personal information we have on you on our account files. To request this document please write in to H&M Customer Service. You can withdraw your consent to us using the data for marketing purposes at any time (i.e., sending catalogues, Newsletters or offers). You can contact us by telephone on 1-855-466-7467 or by e-mail at customerservice.us@hm.com.

Who has access to the data?

We do not sell your information to third parties. We do, however, share data with third parties when necessary to fulfill a transaction, complete a service, for administrative purposes, or when required by law. Any data that is forwarded to third parties is used to meet H&M’s commitments to you. H&M may also supply your personal data to organizations such as credit reference or debt collection agencies for the purposes of credit checks, identity checks, monitoring credit rating and debt collection. Additionally, we will share your data if such sharing is required by law or to protect against potential or suspected fraud. Also, if H&M Hennes & Mauritz AB undergoes a merger, corporate reorganization, or all or part of our assets are sold or acquired by another party, your personal data may be shared. If you do not want us to share your personal data in these manners, please do not provide it to us.

How do we protect your data?

No data transmissions over the Internet can be guaranteed to be 100% secure. Consequently, we cannot ensure or warrant the security of any information you transmit to us and you understand that any information that you transfer to us is done at your own risk. That said, once we receive your transmission, we have technical and organizational measures in place to help protect your data from loss, manipulation, unauthorised access, etc. We continually adapt our security measures in line with technological progress and developments. At H&M we protect your data using encryption using Secure Sockets Layer (SSL). SSL is a function that encrypts all information sent between buyer and seller, including card information, so that card details cannot be read by external parties.

For card purchases we work with an authorized payment agent that helps us to check directly with your bank that the card is valid for purchases. Our payment agent processes your card details in line with the PCI DSS requirements. When you pay by card we reserve the right to carry out an identity check.

Your Account Information

You can access your personal account to update your personal data. Please note, however, that your personal account information is protected by your user name and password. It is your responsibility to maintain the security of your username and password as any actions taken while logged into your account will be your responsibility.

 

 

Helpful Trick: Obfuscate your profile info.

Because most accounts and profiles at H&M cannot be removed, we suggest you login and change your account and profile information altogether.

Make sure you are logged in to your account on the site and click on the profile or options settings. Locate the fields with your personal info (email, name, address) and fill in generic, random information instead. If you can only select from several fields, change anything personally identifying. If possible, use a homepage/URL field or long text field (such as Description) and put this line in it: https://remove.org/removal-requested. This may encourage webmasters and admins to create an easier removal outlet.

Helpful Trick: Removing online data

Publicly visible text/images often aren’t properly removed even when you succeed in removing an account. Try editing or removing them manually before removing the account itself. If you’re unsure what happens to your tracks: this can be found mostly in the Terms of Service/Privacy Policy; otherwise you can always contact H&M and ask personally. By the way, removal requests don’t necessarily mean your data will actually be removed (e.g. due to legal obligations).

 

Helpful Trick: Remove third-party logins

If you signed up for H&M using a third-party login such as Facebook or Twitter, you probably want to revoke all access from H&M. Click here to find out how.